Get in touch with our team
Our 24/7 global trading desk is ready to assist you. Send us a message below or reach out to our specialist desks directly.
Frequently asked inquiries
Quick answers about desk response times, funded challenge evaluations, crypto settlements, and account verification.
What is the expected response time when submitting a ticket?
Our global trading desk maintains a strict sub-15-minute response SLA, 24 hours a day, 7 days a week, 365 days a year. Inquiries regarding live market execution, active payouts, or account access are prioritized automatically.
Where can I get immediate assistance with my 3 $ Mini Challenge or funded account?
Select 'Challenge & Rules' in the department dropdown in the contact form, and include your Trading Account ID. Our challenge risk officers will immediately review your drawdown metrics, profit targets, or rule evaluations in real time.
How are cryptocurrency deposit and payout inquiries handled?
Crypto settlements across TRON (TRC-20), BNB Chain (BEP-20), Bitcoin, and Ethereum operate continuously. If a transfer requires manual confirmation or has exceeded standard blockchain confirmation times, submit your txHash under 'Payouts & Settlement' for rapid clearance.
What documents should I prepare for KYC & AML verification inquiries?
Ensure you have a high-resolution color scan of your government-issued ID (passport or driver's license) and a proof of residential address issued within the past 90 days. For corporate or VIP accounts, our compliance desk will provide tailored documentation guidelines.
How does ZyroPilot handle platform issues or trade execution queries?
ZyroPilot operates a server-authoritative UTC pricing engine. In the rare event of an execution query, our quantitative risk officers inspect the exact microsecond tick logs, liquidity snapshots, and server trajectories to ensure completely fair and transparent resolution.
How do I inquire about bespoke institutional allocations exceeding 400,000 $?
Institutional desks, proprietary trading groups, and high-volume partners can contact our VIP desk at [email protected] or select 'VIP & Scaling' to discuss custom capital allocations, profit split arrangements up to 90%, and dedicated account management.
Start Trading Binary Options
with Institutional Capital
Prove your disciplined strategy from only $3, access up to $400,000 funded capital, and keep up to 90% of your profits.
